Opening of NEA's One-Stop Information and Service Centre and Launches of Hawker Productivity Grant, 9 October 2017

NEA News Release, 9 October 2017

Opening Of The ‘One-Stop Information And Service Centre’ And Launch Of ‘Hawkers’ Productivity Grant’

Encouraging cooked food stallholders to use kitchen automation equipment to enhance work processes
Singapore, 9 October 2017 – From today, eligible cooked food stallholders at hawker centres managed by the National Environment Agency (NEA) or NEA-appointed managing agents will be able to start applying for the Hawkers’ Productivity Grant. Under this Grant, the NEA will co-fund the purchase of suitable kitchen automation equipment by cooked food stallholders for three years. Each stallholder will be able to claim 80 per cent of the unit cost of the equipment on a reimbursement basis, up to a total of S$5,000 within a three-year time frame.
2          This was launched by Senior Minister of State for the Environment and Water Resources, Dr Amy Khor, this morning at the opening of NEA’s One-Stop Information and Service Centre (OSISC). The Hawkers’ Productivity Grant arises from the recommendations of the Hawker Centre 3.0 Committee, which had proposed that the government promote and encourage widespread adoption of more efficient and productive equipment in the hawkers’ operations at the stall-level. Under the Grant, eligible kitchen automation equipment must result in significant man-hours savings in food preparation and/or cooking time, and must be of at least commercial grade. Cooked food stallholders who are interested in applying for funding can refer to the Kitchen Automation Equipment list available on the NEA website ( The list serves to guide cooked food stallholders in selecting suitable equipment to help them achieve higher productivity during food preparation and cooking through the use of technology.
3          Senior Minister of State Dr Amy Khor said, “Some hawkers have deployed innovative kitchen automation equipment to help them in certain tedious and repetitive tasks, and some hawkers have also introduced new cooking methods to reduce food preparation time. However, it is observed that the adoption rate of such equipment and innovative approaches to improving productivity at the stall level is currently not high. With the Grant, we hope to encourage more hawkers to use kitchen automation equipment to enhance work processes and lessen their workload. To help hawkers understand how to apply for the Grant and the types of eligible equipment, NEA will be conducting briefings at hawker centres.”
4          To obtain information on grant application, hawkers may also visit NEA’s One-Stop Information and Service Centre (OSISC). In addition to launching the Hawkers’ Productivity Grant today, Senior Minister of State Amy Khor opened the OSISC, which is also an initiative arising from the recommendations of the Hawker Centre 3.0 Committee. The Customer Service Centre at HDB Hub Toa Payoh, was revamped to create the OSISC. Aspiring and existing hawkers will now be able to obtain information on the hawker trade, such as how to tender for a stall, and where to go to take courses on food hygiene and training courses on the hawker trade, all at the OSISC. Short talks and workshops related to the hawker trade will also be held regularly at the OSISC.
5          On the OSISC, Senior Minister of State Dr Amy Khor said, “To sustain the hawker trade and support new entrants, the NEA had introduced in May this year the Hawker Fare Series for aspiring hawkers to pick up tips on how to cook hawker dishes and learn about the hawker trade from experienced hawkers, as well as a hawker business management course in July for individuals to gain insights and be equipped with the necessary knowledge to run a stall in a hawker centre. Apart from training, some hawkers are unaware of resources such as various types of equipment that can help in food preparation and suppliers’ contacts for raw ingredients, which would be particularly useful. To this end, the OSISC will function as a single-stop and comprehensive resource centre for all hawkers.”


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